Refund & Cancellation Policy
At Simple Hardware Store, customer satisfaction is our top priority. We aim to make your shopping experience smooth, fair, and hassle-free. Please read our refund and cancellation policy carefully.
1. Returns and Exchanges
We accept returns under the following conditions:
- The product is damaged or defective upon delivery.
- The wrong item was delivered.
- The item must be unused, in its original packaging, and returned within 7 days of delivery.
To initiate a return, please contact our support team within 48 hours of receiving the product.
2. Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
- If approved, the refund will be processed to your original method of payment within 5–7 business days.
- Shipping charges (if any) are non-refundable unless the return is due to our error.
3. Order Cancellations
You can cancel your order before it is dispatched:
- To cancel, contact us via phone or email within 2 hours of placing the order.
- Orders once shipped cannot be canceled.
4. Non-Returnable Items
Some products may not be eligible for return or refund, including:
- Items used, installed, or damaged by the customer
- Custom-cut, special order, or clearance items
5. How to Request a Return or Refund
To raise a request, contact us with your order number and reason for return:
- Phone: +91 9714921393
- Email: support@simplehardwarestore.com
6. Changes to This Policy
Simple Hardware Store reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Any changes will be posted on this page.
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